Legal
Refund Policy
The short version
- Monthly plans: cancel anytime. You keep access until the end of the month. No partial-month refunds.
- Yearly plans: full refund within 30 days of purchase or renewal. After that, your plan runs to the end of the year.
- Guest orders: the restaurant decides refunds. Full refunds include the 5% service fee.
- Billed in error? We refund it, every time.
1. Monthly plans
- Cancel anytime from your account or by emailing support@forkrado.com.
- Your plan stays active until the end of the billing month you already paid for, and you are not charged again.
- We don't refund partial months.
2. Yearly plans
- 30-day full refund. If you cancel within 30 days of buying a yearly plan, or within 30 days of a yearly renewal, we refund the full yearly payment.
- After 30 days. Your plan stays active until the end of the year you paid for and does not renew. We don't refund the remaining months.
- Renewal reminder. We email you before your yearly plan renews, so you have time to cancel or switch to monthly.
- Switching. You can switch from monthly to yearly at any time. Switching from yearly to monthly takes effect at your next renewal.
| Example | Outcome |
|---|---|
| Pro yearly bought March 1, cancelled March 20 | Full refund of $1,490 |
| Pro yearly bought March 1, cancelled July 10 | No refund. Pro stays active until February 28 and does not renew |
| Starter monthly, cancelled mid-month | No refund. Starter stays active until the end of that month |
3. Billing errors and service problems
- If we charge you by mistake, such as a duplicate charge or a charge after you cancelled, we refund it in full.
- If a Forkrado outage keeps a core feature from working for more than 3 days in a row, contact us and we will credit your account for that time.
- Please contact us before filing a chargeback with your bank. We can usually fix billing problems faster.
4. Refunds on guest online orders
For orders placed on a restaurant's Forkrado ordering page, the restaurant is the seller and decides refunds.
- Rejected orders. If a restaurant rejects an order, the guest is refunded in full automatically, including the 5% service fee.
- Full refunds. A full refund returns the food total, tax, tip and the 5% service fee.
- Partial refunds. The restaurant chooses the amount. The service fee is not refunded on partial refunds.
- Timing. Refunds go back to the original card. Most banks show them within 5 to 10 business days.
- Guests: for help with an order, contact the restaurant first. If you can't reach them, email support@forkrado.com with your order number and we will help.
5. How to request a refund
Email support@forkrado.com or call or text (720) 900-5320 with your restaurant name and the charge date. We reply within 2 business days, and approved refunds go back to your original payment method within 5 to 10 business days.